Refund Policy

1. Eligibility for Refunds

As our product is a digital vehicle history report generated instantly, standard cooling-off periods for digital goods do not apply once the report is accessed. However, we offer a 24-48 hr money-back guarantee under the following conditions:

• The report generated contains significant missing data that should be available on the public register.
• There is a proven discrepancy or inaccuracy in the data provided in the report.
• A technical error on our platform prevented you from accessing the purchased report.

2. Non-Refundable Scenarios

Refunds will not be issued in the following circumstances:

• You simply changed your mind after the report has been generated and viewed.
• You accidentally entered the wrong Vehicle Registration Mark (VRM).
• The vehicle is perfectly clean, and you are dissatisfied because no issues were found.

3. How to Request a Refund

To request a refund, please email our support team at info@clearmotorcheck.com within 24-48 hrs of your purchase. Please include your:

• Order ID or the email address used during purchase.
• The Vehicle Registration Mark (VRM) searched.
• A brief explanation of the issue encountered.

4. Processing Time

Once approved, your refund will be processed immediately. However, depending on your bank and our Stripe payment processor, it may take 5–10 business days for the funds to reflect in your account.